> ## Documentation Index
> Fetch the complete documentation index at: https://docs.arqq.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Need help with the Arqqin Parking Management API? We're here to assist you with integration, troubleshooting, and any questions you may have.

## Contact Information

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope">
    **Primary Support Channel**

    Send us an email at [hello@arqqin.com](mailto:hello@arqqin.com) for:

    * Technical questions and integration help
    * API key requests and permissions
    * Bug reports and feature requests
    * General inquiries

    **Response Time**: 24-48 hours during business days
  </Card>

  <Card title="Emergency Support" icon="phone">
    **Critical Issues Only**

    For production-critical issues:

    * Service outages
    * Security concerns
    * Data integrity issues

    **Response Time**: 4-8 hours
  </Card>
</CardGroup>

## Getting Help

### Before Contacting Support

<Steps>
  <Step title="Check Documentation">
    Review the API documentation and guides to see if your question is already answered.
  </Step>

  <Step title="Search Error Messages">
    Look up specific error codes and messages in our error handling guide.
  </Step>

  <Step title="Test with cURL">
    Try reproducing the issue using cURL commands to isolate the problem.
  </Step>

  <Step title="Check API Status">
    Verify the API is operational at [https://status.arqq.in](https://status.arqq.in)
  </Step>
</Steps>

### What to Include in Support Requests

When contacting support, please include:

<Accordion title="Technical Details">
  * **API Version**: Which version of the API you're using
  * **Endpoint**: The specific endpoint causing issues
  * **Request Details**: Complete request headers, body, and parameters (redact API keys)
  * **Response**: Full error response including status codes and error messages
  * **Environment**: Staging or production environment
</Accordion>

<Accordion title="Context Information">
  * **Use Case**: What you're trying to accomplish
  * **Integration Type**: Programming language, framework, or tool you're using
  * **Timeline**: When the issue started occurring
  * **Frequency**: How often the issue happens
  * **Impact**: How this affects your application or users
</Accordion>

### Support Request Template

Use this template to ensure we have all the information needed to help you quickly:

```
Subject: [API Support] Brief description of issue

**Environment**: Staging/Production
**API Version**: 1.3.0
**Endpoint**: POST /locations/{locationId}/whitelist
**Programming Language**: JavaScript/Python/etc.

**Issue Description**:
[Describe what you're trying to do and what's happening]

**Steps to Reproduce**:
1. [Step 1]
2. [Step 2]
3. [Step 3]

**Request Details**:
```

\[Include your request headers and body - redact API keys]

```

**Response**:
```

\[Include the full error response]

```

**Expected Behavior**:
[What you expected to happen]

**Additional Context**:
[Any other relevant information]
```

## Common Support Topics

### API Key Issues

<Accordion title="Getting Your First API Key">
  1. Send an email to [hello@arqqin.com](mailto:hello@arqqin.com) with:
     * Your company information
     * Use case description
     * Locations you need access to
     * Expected request volume

  2. Our team will review your request and provide an API key within 1-2 business days.

  3. Test your API key using the health check endpoint.
</Accordion>

<Accordion title="API Key Permissions">
  If you need access to additional locations or different permissions:

  * Contact [hello@arqqin.com](mailto:hello@arqqin.com) with your current API key (last 4 characters only)
  * Specify the additional permissions needed
  * Provide business justification for the request

  Updates are typically processed within 24 hours.
</Accordion>

### Integration Help

<Accordion title="SDK and Code Examples">
  We provide comprehensive SDKs and examples for:

  * JavaScript/Node.js
  * Python
  * cURL commands
  * Common frameworks (React, Django, etc.)

  Check our integration examples guide for ready-to-use code.
</Accordion>

<Accordion title="Webhook Integration">
  For webhook integration support:

  * Provide your webhook endpoint URL
  * Specify which events you want to receive
  * Include your webhook verification process
  * Test webhook delivery in staging environment first
</Accordion>

### Rate Limiting

<Accordion title="Rate Limit Increases">
  To request a rate limit increase:

  * Provide current usage statistics
  * Explain the business need
  * Specify the requested limit
  * Include any relevant contracts or agreements

  Rate limit increases may require a different pricing tier.
</Accordion>

## Community Resources

<CardGroup cols={2}>
  <Card title="GitHub Repository" icon="code-branch" href="https://github.com/arqqin/api-examples">
    Open source examples and community contributions
  </Card>

  <Card title="Developer Forum" icon="comments" href="https://community.arqq.in">
    Connect with other developers and share solutions
  </Card>

  <Card title="Status Page" icon="chart-line" href="https://status.arqq.in">
    Monitor API status and subscribe to updates
  </Card>

  <Card title="Blog" icon="newspaper" href="https://blog.arqq.in">
    Latest updates, tutorials, and best practices
  </Card>
</CardGroup>

## SLA and Support Levels

### Standard Support

* **Response Time**: 24-48 hours
* **Availability**: Business days (Monday-Friday, 9 AM - 6 PM UAE time)
* **Coverage**: General questions, integration help, bug reports

### Premium Support

* **Response Time**: 4-8 hours
* **Availability**: Extended hours and weekend support
* **Coverage**: Priority support, dedicated account manager, phone support
* **Requirements**: Enterprise plan or custom agreement

### Emergency Support

* **Response Time**: 1-4 hours
* **Availability**: 24/7 for critical issues
* **Coverage**: Service outages, security incidents, data integrity issues
* **Requirements**: Production environment with SLA agreement

## Feedback and Feature Requests

We value your feedback and suggestions for improving the API:

<Accordion title="Feature Requests">
  Submit feature requests via email to [hello@arqqin.com](mailto:hello@arqqin.com) with:

  * Detailed description of the requested feature
  * Use case and business justification
  * Expected impact on your integration
  * Any mockups or examples if applicable

  Feature requests are reviewed quarterly and prioritized based on user demand and technical feasibility.
</Accordion>

<Accordion title="API Feedback">
  Help us improve the API by providing feedback on:

  * Documentation clarity and completeness
  * API design and usability
  * Error messages and responses
  * Performance and reliability

  Your feedback helps us make the API better for everyone.
</Accordion>

## Security and Privacy

<Warning>
  **Security Issues**: If you discover a security vulnerability, please email [hello@arqqin.com](mailto:hello@arqqin.com) immediately. Do not report security issues through public channels.
</Warning>

<Accordion title="Data Privacy">
  We take data privacy seriously:

  * API keys are encrypted and stored securely
  * Vehicle data is processed according to privacy regulations
  * We don't store or log sensitive personal information
  * All data transmission is encrypted using HTTPS

  For privacy questions or data requests, contact [hello@arqqin.com](mailto:hello@arqqin.com).
</Accordion>

## Training and Resources

<CardGroup cols={2}>
  <Card title="API Workshop" icon="graduation-cap" href="mailto:hello@arqqin.com">
    Request a custom API workshop for your team
  </Card>

  <Card title="Integration Review" icon="clipboard-check" href="mailto:hello@arqqin.com">
    Get a review of your integration implementation
  </Card>
</CardGroup>